ATHENA

Hero takes over from legacy IT service management platforms as your front line for the Oracle and Workday support tickets IT manages — triaging, resolving, and documenting ERP tickets autonomously.

Describe an issue in plain English. Hero extracts every required field, asks one clarifying question at a time, and confirms before filing.

Before creating a ticket, Hero searches every historical ticket for related issues and links them — so duplicates never pile up.

Ask how many tickets of a given type opened last month and get an instant answer — no pre-built report required.

Hero reviews its own past resolutions, identifies where it was wrong, and self-corrects over time.

Ask any question about your Oracle data in plain English inside Claude, ChatGPT, or Microsoft Copilot. Hero finds and runs the right report.

Stop maintaining recurring report schedules. Ask Hero for the analysis you need, when you need it, and it runs and interprets the data on the spot.

Describe what you need and Hero generates a new BIP report — structure and SQL — or updates an existing one.

Hero identifies the right report with a confidence score, or shows a ranked list of candidates to choose from. It never guesses silently.

Hero generates, tests, and learns new queries daily. Every approved query becomes a permanent, reusable platform capability.

Hero remembers the reports you use most and gives them higher confidence on future requests.

Build a complete Oracle chart of accounts from existing value sets — or describe your organization and let Hero propose three structured options to approve.

Create and configure Oracle GL value sets with the correct validation types, segment qualifiers, and natural account types.

Hero packages the structure as validated XML, uploads it, and triggers the Oracle import job — no manual Oracle navigation.

Post a question in #oracle-help and Hero answers automatically — triaging issues and even generating new reports right in the channel.

Before every action, Hero runs five checks: confidence, tool match, ambiguity, knowledge lookup, and response validation.

Hero remembers your preferences within a conversation, and your ERP preferences across sessions — so you never repeat context.

Hero works through a queue of questions and enriches its knowledge base overnight, posting results for approval the next morning.

Hero's interface shifts with your local clock — Sunrise, Day, Sunset, and Night — for comfortable reading at any hour.

A refreshed prompt and form experience, inline reasoning that shows Hero's thinking as it works, and new Sentinel alert and ticket-creation icons.

Natural-language queries against Workday data, scoped to each user's permissions — an early preview of what's coming in Beacon.