Customer Credit and Collections Orchestration | Dayos | AI for Business

CHALLENGE

Credit and collections processes are fragmented across sales, finance, and customer service systems, resulting in inconsistent decisions and delayed cash recovery. Lack of visibility into customer risk profiles and aging accounts causes inefficiencies and strained customer relationships when credit holds are poorly communicated.

Inconsistent Credit Decisions
Many B2B organizations face siloed data issues.
Collection Delays
Extend average DSO by several days.
Disjointed Workflows
Heighten bad debt risk and missed warnings.

SOLUTION

Hero centralizes and automates the credit and collections lifecycle through AI-driven risk evaluation, dynamic credit limit setting, and predictive payment analysis. Within Dayos, it orchestrates proactive dunning, dispute routing, and cross-functional coordination between credit, sales, and collections teams.

AI-Powered Credit Scoring
Evaluates customer creditworthiness using internal history and external bureau data.
Dynamic Credit Limit Management
Adjusts credit limits based on payment behavior and risk trends.
Predictive Collections Prioritization
Ranks accounts for follow-up based on aging, exposure, and value.
Automated Dispute Routing
Directs billing or delivery issues to relevant resolution teams seamlessly.

RESULT

Hero transforms fragmented credit and collections operations into a cohesive, insight-driven process. By unifying data and automating workflows, organizations improve cash flow, customer satisfaction, and overall credit governance.

Reduces DSO through proactive credit management.
Decreases bad debt exposure with predictive analytics.
Improves collector productivity through intelligent prioritization.